Contact King Johnnie Casino

Need help with your account, a deposit, a withdrawal, or a promo question? Here's how to reach us.

24/7 Live Chat

The fastest route. Available from any page once you're logged in. Average response time during AU evening peak is under two minutes. Live chat handles account queries, banking issues, bonus activations, and KYC document checks.

Email Support

General & player support: [email protected]

Use email for longer queries, formal complaints, document submissions, or anything you need a written record of. Replies typically arrive within a few hours.

What to Include in Your Message

• Your registered email or username
• A clear summary of the issue (one paragraph is fine)
• Transaction IDs or screenshots if relevant
• Your timezone if response timing matters

Responsible Gambling Support

If you'd like to set deposit limits, take a cool-off period or self-exclude, you can do it directly from your account settings, or ask live chat to action it for you. For external help in Australia, contact Gambling Help Online — 1800 858 858, available 24/7 and free of charge.